Installation Terms and Conditions

1. Definitions

The Company: Refers to OH MY PODD!

The Goods: Refers to products, articles, services, or components offered for sale by the Company.

The Customer: Refers to the person, firm, or corporate entity seeking to purchase goods from the Company.

2. Agreement

2.0: These terms and conditions constitute the entire agreement between the Customer and the Company. By placing an order, the Customer agrees to these terms.

2.1: No changes to these terms are binding unless agreed in writing by both parties.

3. Contract and Cancellation

3.0: A binding contract is created once the order confirmation is signed and/or the deposit is paid. The Customer agrees not to cancel the contract.

3.1: If the Customer cancels or refuses installation, the Company may choose to end the contract.

3.2: If the contract ends due to cancellation, the Customer agrees to cover the Company’s losses.

3.3: The deposit may be used to cover these losses, and the Company can claim further sums if needed.

3.4: Full payment must be made before the completion of any work or delivery of goods.

3.5: The Company will deliver or install the Goods by the agreed date. If the date needs to change, the Company can do so without penalty.

4. Site Survey and Payment

4.0: The Company may conduct a site survey to check measurements and feasibility.

4.1: If payment is late, the Company can charge interest at 5% above the NatWest Bank PLC base rate and may suspend work.

4.2: Goods remain the Company’s property until paid in full. Once delivered, the Customer is responsible for any loss or damage.

5. Installation Specifications

5.0: Installation will follow the Company’s specifications and may include improvements or modifications. Promotional materials are for guidance only.

5.1: Minor defects should not result in withholding more than a reasonable amount from the purchase price.

5.2: Timber and thatch colours may vary.

5.3: The Company is not responsible for timber cracking, shrinkage, warping, or movement.

6. Quotations

6.0: Quotations are invitations to treat, not offers, and can be amended or withdrawn before acceptance.

6.1: Quotations are valid for 28 days.

6.2: Clerical errors may be corrected without penalty.

6.3: Additional costs due to inaccurate information provided by the Customer will be charged to the Customer.

6.4: A 13amp power supply is assumed to be available unless otherwise agreed.

6.5: Scaffolding costs are not included unless agreed in writing.

6.6: Electrical work costs are not included unless agreed in writing.

6.7: The Customer must provide access to the premises for installation.

7. Complaints and Access

7.0: Complaints must be notified in writing within 5 days of completion.

7.1: The Customer must allow access for remedial work within 7 days of a request.

8. Compliance and Liability

8.0: The Customer must ensure compliance with local laws and regulations. The Company is not liable for Goods requiring planning permission.

8.1: The Customer acknowledges risks of damage from building works.

8.2: Goods supplied by the Customer remain their responsibility. The Company is not liable for consequential loss or damage.

8.3: Upon completion and compliance, the Company may issue a guarantee. This does not affect legal rights.

9. Limitations of Liability

9.0: The Company is not liable for delays due to uncontrollable events.

9.2: The Company is not liable for indirect or consequential losses, except for death or injury due to negligence.

9.3: The Company’s liability is limited to the invoice price of the goods.

10. Governing Law

10.0: This contract is governed by English Law.